Say hello to the worlds best warranty!
Here at Wuffes, we are proud to introduce our NO-BS Warranty. For too long companies have been using a warranty to win your trust.
But, in your hour of need they’ll abandon you. However, we’re a little different. Our warranty stands for life, which means you’ll be looked after, always.
All we ask for is 90 days.
When it comes to our warranty, we believe in fairness and transparency and the bottom line is we want every dog to get a fair shake and we want all of our customers to be completely satisfied.
That is why we encourage you to use our products for 90 days.
Many symptoms of deficiency like "excessive shedding" take a full 90 days to see the desired result. Wuffes is a marathon, not a sprint! Be patient. Give it time.
Please note our warranty only applies to the last product you purchased of that type. For example, If you buy our joint chews a week after your multi-vitamins then the warranty stands on both products.
Warranty scenarios
My dog won’t eat the product
Just like us, your dog isn’t always in the mood for a tasty treat. Before you contact us we do ask that you try breaking it up in their food or wrapping it in a piece of meat or cheese. If that doesn’t work, just contact us and we will tell you how to get a refund.
My dog has had a reaction
Sometimes your pup may not react well to a certain ingredient. Please contact us after a Vet has confirmed that they are unable to use the product. Just contact and we will sort your refund for you.
I don’t think it’s working
You need to give it time. We ask for you to give each product a full 90 days. If you are not willing to give your dog a 90 day supply, no problem. However will only refund 50% of your purchase order.
How to get a refund?
Opened Products
If the tub is open, please do not return it as it cannot be resold.
Unopened Product
We are happy to refund unopened products purchased in the last 14 days, so long as they are shipped back to us. You will need to cover the cost of shipping the product back to us (We are happy to reimburse up-to $7.00 for shipping with store credit).
Please ensure you contact us with your tracking number for any returned items. If we can’t track your return we are unable to return your money (no exceptions).
SAY HELLOPlease email us for all warranty claims